- How can I choose the colors for my imprint?
Please choose the imprint color or colors carefully. For instance, printing black on a product with a dark hue will make the imprint difficult to perceive. It is strongly recommended that light imprint colors be used on dark items and dark colors be printed onto light products. We acknowledge that you could have different ideas about what looks good and what doesn't, so we won't criticize your choices or hold you accountable for the imprint color selection.
- When can I expect my order to arrive?
The production and delivery times that you choose at the checkout will determine how your purchase is made, printed, and sent. Kindly note that all of our manufacturing and delivery schedules are based on calendar business days, which run from Monday through Friday. Your order will arrive after 6 business days if you choose to have it produced in 1 day and ship it in 5 days.
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What's the difference between rush and standard production?
Based on available capacity, standard production times are approximations of production timeframes. This implies that depending on current production levels, it may take more than five days or less than five days if you choose a conventional manufacturing period of five business days. We promise that rush manufacturing will be completed within the time frame you have chosen, and we will reserve a spot on the production line for you. In order to make up for any missed time, our shipping departments will expedite shipment at our expense if for any reason your purchase is not created within the allotted period.
- What is the process for submitting artwork?
You will have the choice to submit your own artwork to Sales@24hrsprinting.com or upload your order artwork during the purchase process.
- Should I order a proof first?
For an extra fee, we offer digital proofs for products that you order. Unfortunately, we are only able to give a proof after your purchase has been placed because of the volume of orders we handle and the amount of requests for proof that we get.You may send an email to sales@24hrsprinting.com to get a free proof.
- Which format should I submit my artwork in?
For optimal print results, we advise using artwork with a high quality. You can submit artwork in JPG, GIF, or PNG formats, although vector file formats like.ai or.cdr files are strongly recommended. Photoshop PSD files are also accepted.
- Can I utilize content protected by copyright?
We do not assume any liability for securing authorization to replicate trademarks, logos, or copyrights. We acknowledge that we will not be responsible for any copyright infringement concerns resulting from our agreement to print any submitted artwork.
- Which shipping company do you use?
FedEx and the USPS are our main shipping partners; for most free delivery choices, we work with them as well.We do have other partners depending upon the speed and availability
- How can I place an order again?
Reordering only takes a few clicks to complete. Please use your username and password to get onto the website if you would like to make a reorder. You will select the order history page after logging into your customer portal. You may go over your past orders on this page, and there's a tiny icon that says "place re-order."You may reach us by phone at sales@24hrsprinting.com or via email if you have any problems.
