Frequently Asked Questions

Please choose your imprint colors carefully. For example, printing black on a dark-colored item may make the design difficult to see. We strongly recommend using light imprint colors on dark products and dark imprint colors on light products. However, we respect your design preferences and will not critique or hold you responsible for the imprint colors you choose.

When can I expect my order to arrive?

Your production and delivery times, selected during checkout, determine when your order is made, printed, and shipped. All schedules are based on business days (Monday through Friday). For example, if you select 1-day production and 5-day shipping, your order will arrive in approximately 6 business days.

What's the difference between rush and standard production?

Standard production times are estimates based on current capacity. This means a standard 5-day production window may take slightly more or less time depending on workload. Rush production is guaranteed within the selected time frame, and we reserve space on the production line specifically for your order. If a rush order is not produced in time, our shipping department will expedite delivery at our expense.

What is the process for submitting artwork?

You may upload your artwork during checkout or email it directly to Sales@24hrsprinting.com.

Should I order a proof first?

We offer digital proofs for an additional fee. Because of high order volume, proofs can only be provided after an order is placed. If you would like a free proof before purchasing, please email sales@24hrsprinting.com.

Which format should I submit my artwork in?

For best print quality, please use high-resolution artwork. We accept JPG, GIF, and PNG files, though vector formats such as .ai and .cdr are strongly recommended. Photoshop PSD files are also accepted.

Can I use content protected by copyright?

We do not obtain authorization for reproducing trademarks, logos, or copyrighted material. Customers are fully responsible for securing the appropriate permissions. We are not liable for copyright issues that result from printing submitted artwork.

Which shipping company do you use?

Our primary shipping partners are FedEx and USPS, including most free-shipping options. Additional carriers may be used depending on speed and availability.

How can I place an order again?

Reordering is easy. Log into your account using your username and password, then visit your Order History page. Each previous order includes a “Place Re-order” icon for quick checkout. If you need assistance, feel free to email us at sales@24hrsprinting.com.