Manufacturing / Returns/ Refunds

Manufacturing

Production times vary depending on the service, product type, and quantity selected. Turnaround can range from 1 to 7 business days. If you have a tight deadline, simply contact us and we’ll do our best to meet it.

Orders above 5,000 units may require adjusted shipping rates.
Our team may contact you to confirm any changes in shipping fees.

For debossed wristbands, orders under 100 units will be laser engraved. The message cannot exceed 90mm in length and is designed to be visible on the front of the band only.

Printed wristbands typically retain their print visibility for 1–2 weeks.

The Production Method

All wristbands are hand-cut from 100% silicone. Because of this, minor smudges, uneven edges, and small imperfections are normal and unavoidable. These do not affect product function and are considered part of the handcrafted process.

Return Process

If you believe the delivered product is defective, please follow these steps:

1. Email a short description of the issue along with photos and your order number to sales@24hrsprinting.com. A sales representative will contact you within 1–2 business days.
2. OR call us directly. A member of our sales team will review the issue. If the error is confirmed, we will replace the items at no additional cost.

Return Window

Once an error is verified, we will remake the order as originally specified (same product, band style, artwork, and imprint color).

Customers have 30 days from the delivery date to submit a complaint. A written email along with supporting photos is required for evaluation.

If the factory confirms the error, the customer must return the full order via ground shipping at their own expense to receive a full refund. The replacement order will ship within 7–10 business days.

If the customer prefers a refund instead of a remake, funds will be issued within 7–10 business days (in cases where the error is on our part).

Refund Procedure

Customers are responsible for the cost of return shipping. Refunds are issued 5–7 business days after the returned product has been received and the issue has been verified.

To receive a full refund, the entire order (in the original quantity supplied) must be returned to us.

Join & Save

When you enroll in Subscribe & Save, your registered payment method will be billed automatically for recurring orders of the same item at a discounted price. You will receive an email reminder 48 hours before each scheduled renewal.

You may cancel your Subscribe & Save plan only if the upcoming order has not yet been processed. Once processing or shipping has begun, cancellations or refunds are no longer possible for that cycle.