If the delivered product seems defective then the following can be done by the customer-
- You can send us a clear image of the defective product to us through email and describe the issue for our sales team to contact you back within a day.
- Give us a call at (315) 944-2453 and describe your problem. Our team will verify the issue and after the product will be re-made free of cost for you.
After confirming the error, we leave no stone unturned in our approach to redo the order properly. Every instruction provided by us previously will be followed by us in details. The product, logo, colour and imprint- everything would remain intact minus the errors that we had made earlier.
We provide a period of 10 days to the customer from the date of delivery to raise a complaint. Complaints can be done through email in written along with required images as evidence will be examined by us. Upon confirming the error, the entire order will be sent back to us by the customer for claiming a full refund. Shipping expenses will be borne by the customer.
Note that in case the customer demands a refund, no changes will be made to the existing order and the refund will be processed within a time period of 7-10 business days.
If you want a full refund, the item will have to be shipped back to us in intact condition via ground shipping the expenses of which is the customer’s responsibility. Upon receiving the products, we will process the refund which will be credited to your account within 4-5 days.
Return shipping cost responsibility
The entire order needs to be returned in its exact condition as per the invoice to the company for claiming a full refund. The return shipping expenses are the customer’s responsibility, not the company’s.